Dialogue 1
P: Excuse me, is there any ticket or card like Octopus in Hong Kong?
请问这里有像香港八达通之类的储值卡吗？
S: Yes, we have Shenzhen Tong. You can buy it in the Customer Service Center.
我们这里有深圳通。您可以在客服中心购买。
Dialogue 2
P: Where can I recharge my card, please?
请问交通卡充值在哪里？
S: You can recharge it through the machine or at the Customer Service Center.
请在自动充值机或去客服中心充值。
P: Please add 50 yuan into my card.
请为我的交通卡充50元。
S: Please check the card value.
请您确认车票面值。
Dialogue 3
P: Excuse me, my card is broken. Where can I get it replaced?
您好，我的深圳通坏了，该去哪换呢？
S: We can't do it here. You may go to Lao Jie Station to replace it.
这儿换不了，你得到老街去换。
P: Can I have the cost of the card refunded?
能退卡的工本费吗？
S: If the card is damaged, its cost cannot be refunded.
如果卡有损伤，卡的工本费就不能退了。
P: What about the balance on my current card?
那卡里的余额呢？
S: The balance will be transferred to your new card.
卡里的余额会转到新卡里。
Dialogue 4
P: Excuse me, I lost my card. What can I do?
您好，我的卡丢了该怎么办？
S: I'm sorry. The card is non-registered. You have to apply for a new one.
抱歉，卡片是不记名的。您得再办一张。
P: Ok. I want to do that now. By the way, if my card breaks, can I replace it?
好吧。我现在就要办一张。还有，如果卡坏了可以换吗？
S: Yes, you can. Bring your card and receipt to replace it at Lao Jie Station.
可以拿收据到老街地铁站换。
