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¡¡¡¡(b)     answer all 4 questions.

¡¡¡¡(c)     use the spaces provided in thebined question and answer booklet toplete the answers. if more space is needed for answers or rough notes, use the supplementary sheets provided and secure them inside your booklet with your name and candidate number clearly written on each sheet. rough notes should be clearly crossed through.

¡¡¡¡(d)     credit will be given for correct spelling, punctuation and grammar.À´Ô´£º¿¼

¡¡¡¡(e)     adequate and appropriatemunication is required rather than a particular number of words.

¡¡¡¡(f)     when you finish, check your work carefully.

¡¡¡¡(g)     the use of standard english dictionaries and cordless non-programmable calculators is permitted. candidates whose first language is not english may use a bilingual dictionary.À´Ô´£º¿¼

¡¡¡¡____________

¡¡¡¡enter details below

¡¡¡¡candidate's name in full

¡¡¡¡as it is to appear on the certificate           identity card number¡­¡­¡­¡­¡­¡­¡­

¡¡¡¡subject code number¡­¡­¡­¡­¡­¡­1041¡­¡­¡­¡­¡­¡­¡­¡­

¡¡¡¡candidate's number¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­.centre code¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­À´Ô´£º¿¼

¡¡¡¡full private address¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­

¡¡¡¡¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­.postcode¡­¡­¡­¡­¡­¡­¡­.

¡¡¡¡centre name and address¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­À´Ô´£º¿¼

¡¡¡¡state here the number of aditional sheets handed in ¦Ì

¡¡¡¡question 1

¡¡¡¡situation:  your department is responsible for the ordering and issuing of stationery supplies to employees in your organisation. the accounts manager has recently pointed out the rising costs of stationery used. he suspects that employees are being wasteful, and wants you to take some action to reduce the amounts.

¡¡¡¡task:     write a memo to allpany staff. give details of the account manager'splaint, and stress the need for economy and careful use of stationery items. you need to tell them that you will shortly discuss with other department heads the introduction of new guidelines for stationery requisition.

¡¡¡¡lay out your answer as a memo, in the space below, make up any necessary details.À´Ô´£º¿¼

¡¡¡¡(30 marks)

¡¡¡¡memorandum to

¡¡¡¡from date

¡¡¡¡subject

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